At JoyfulFinds, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

We accept returns within 30 days after delivery.

To be eligible for a return, your item must:

Be unused and in the same condition as received.
Be in the original packaging.
Include all accessories, manuals, and tags (if applicable).
Have proof of purchase (order confirmation or receipt).

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Clearance or Final Sale items
Personalized or customized products
Gift cards
Digital products
Perishable goods
Used products
Items damaged by misuse
Seasonal decorations returned after the holiday season (unless defective)
3. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number
Photos or videos showing the issue

After verification, we will provide one of the following:

Full refund
Free replacement
Partial refund (if applicable)

We will cover all shipping costs for our mistakes.

4. Change of Mind Returns

If you simply changed your mind:

Return shipping costs are the customer's responsibility.
Original shipping fees are non-refundable.
The product must meet all return conditions.
5. Refund Process

Once your return is received and inspected:

You'll receive an email notification.
Approved refunds will be issued to your original payment method.
Processing typically takes 5–10 business days depending on your payment provider.

Shipping fees are generally non-refundable unless the return is due to our error.

6. Exchanges

We only replace items if they are:

Defective
Damaged
Incorrectly shipped

If you need an exchange, please contact us first.

7. Order Cancellation

Orders may be cancelled before shipment for a full refund.

Once an order has been shipped, it cannot be cancelled and must follow the return process.

8. Return Address

Please do not send any items back without contacting us first.

Returns sent without authorization may be refused.

Our customer service team will provide the correct return address after your request is approved.

9. Contact Us

Email: yawen528@outlook.com

Business Hours:

Monday – Friday

9:00 AM – 6:00 PM (GMT+8)

We normally respond within 24 business hours.

At [JoyfulFinds], we value and respect your privacy. When you visit our website, create an account, place an order, or contact us, we may collect information such as your name, contact details, shipping address, order information, payment-related information, device information, and website usage data.

We use this information to:

• Process orders, payments, deliveries, returns, and customer service requests;
• Operate, maintain, and improve our website and shopping experience;
• Prevent fraud, security threats, and other unlawful activities;
• Send marketing communications where you have consented or where permitted by law;
• Meet applicable legal, tax, and regulatory obligations.

To operate our store and fulfill your order, we may share relevant information with Shopify, payment processors, shipping carriers, analytics providers, marketing platforms, and other necessary service providers. These providers may process your information only as needed to perform their services.

Our website uses cookies and similar technologies to keep the website functioning, remember your preferences, understand website traffic, and, where applicable, provide personalized content or advertising. You can manage cookies through your browser settings or the privacy controls available on our website.

Depending on applicable law, you may have the right to access, correct, delete, or obtain a copy of your personal information, withdraw your consent, or object to or restrict certain processing. To submit a privacy request, contact us at [Customer Service Email]. You may also review the Shopify Consumer Privacy Policy to learn how Shopify handles consumer personal information.

We take reasonable measures to protect your information; however, no method of transmission or storage is completely secure. We may update this policy periodically, and the revised version will be posted on this page.

Last updated: [August 7,2026],

These Terms and Conditions are governed by the laws of the Hong Kong Special Administrative Region. Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region.

Welcome to [JoyfulFinds]. By accessing this website or purchasing from us, you agree to these Terms of Service. If you do not agree, please discontinue your use of the website.

You must provide current, accurate, and complete information when using our website. You may not use the website for unlawful, fraudulent, infringing, or security-compromising activities. We reserve the right to refuse service, cancel suspicious orders, or restrict access to the website.

We make reasonable efforts to display product descriptions, images, prices, and availability accurately. However, colors may appear differently across devices, and prices, promotions, and inventory may change without notice. Submission of an order does not guarantee acceptance. We may cancel an order because of unavailable inventory, pricing errors, payment failure, or suspected fraud and will refund any amount collected where appropriate.

Payment must be made using the methods available at checkout. Delivery dates are estimates and may be affected by carriers, customs, weather, or circumstances outside our reasonable control. Returns, refunds, and exchanges are governed by the applicable policies displayed on our website.

The text, images, trademarks, designs, and other materials on this website belong to [Brand Name] or their respective owners. They may not be copied, sold, modified, or used commercially without written permission.

To the fullest extent permitted by law, we are not responsible for delays, interruptions, or indirect losses arising from circumstances outside our reasonable control. Nothing in these terms limits any mandatory rights available to you under applicable consumer protection laws.

We may update these Terms of Service periodically. Your continued use of the website means that you accept the updated terms. For questions, contact [yawen528@outlook.com].

Last updated: [August 7,2026]

How can I track my order?

Once your order has shipped, we will email the tracking details to the address used at checkout. Tracking information may take 24–48 hours to update.

How long does order processing take?

Orders are normally processed within [3–6 business days]. Processing may take longer during weekends, public holidays, or promotional periods.

Where do you ship?

We currently ship to [The United States, Canada, Australia, Europe]. Available destinations, shipping fees, and estimated delivery times are shown at checkout based on your address.

Can I change or cancel my order?

Please contact us at [yawen528@outlook.com] as soon as possible after placing your order. We will try to help if processing or shipment has not begun, but changes and cancellations cannot be guaranteed.

How do I request a return or refund?

Contact us within [15 to 20 days] after delivery and provide your order number and reason for the return. The item must meet the conditions in our Return Policy. Please do not send an item back before receiving return instructions.

What if my item is incorrect or damaged?

Contact [yawen528@outlook.com] within [48 hours] of delivery with your order number, a description of the issue, and clear photos of the item and packaging. Once reviewed, we will provide an appropriate solution.

Still need help?

Email us at [yawen528@outlook.com]. Our customer service team normally replies within [1–2 business days].